Refund policy

Last updated: 9 November 2026

Returns and refunds

We want every picnic, camp and beach day to go well with YonderNook gear. If something isn't right, here's how returns work.

Faulty, damaged or wrong items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your item is faulty, damaged, significantly different from its description, or not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will offer a repair, replacement or refund as the law requires, and we cover the return shipping.

Change of mind

You can return most items within 30 days of delivery for a refund if they are unused, clean, and in their original packaging. Please contact us first so we can give you the return address. Change-of-mind return shipping is paid by you, and original shipping costs are not refunded.

Items we can't accept for change of mind

For hygiene and safety reasons, we can't accept change-of-mind returns on swimwear, snorkel and dive masks, mouthpieces, food-contact items that have been used (such as cookware, cups, cutlery and cooler bags), gas cartridges or fuel, and any item that has been used outdoors. This does not affect your rights if the item is faulty.