How much is shipping?
Shipping is free on every order within Australia. We also ship to New Zealand, the US, Canada, the UK, Europe and South America; overseas shipping is calculated by weight at checkout.
How long will my order take?
Most Australian orders arrive in 6–15 business days. Overseas orders usually take 10–20 business days. You'll get a tracking number by email as soon as your order ships.
Can I return something?
Yes. You can return most unused items in their original packaging within 30 days of delivery. If an item is faulty, damaged or not what you ordered, contact us within 30 days and we'll repair, replace or refund it and cover the return shipping. See our Refund policy for details.
Why do heavy items cost more to ship overseas?
Large items such as bouncy castles, tents and furniture are charged by weight for international delivery. Delivery within Australia is still free.
Which payment methods do you accept?
We accept all major credit and debit cards through our secure Shopify checkout.
How do I track my order?
Use the tracking link in your shipping confirmation email, or sign in to your account to see your order status.
Still have a question?
Send us a message through our contact page and we'll get back to you as soon as we can.